Jerico ‘Echo’ Rondina, FPC

‘Echo’ brings more than 10 years of customer service experience to APlus Payroll, including eight years as a Payroll Analyst. During that time, he earned both his Fundamental Payroll Certification (FPC) and New Hire Support Certification, demonstrating his commitment to learning, accuracy, and delivering exceptional support to every client he serves.

For Echo, great customer service is about more than answering questions—it’s about building relationships, earning trust, and making sure clients always feel supported. He enjoys helping businesses navigate payroll with confidence and believes that a friendly voice and a willingness to help can make all the difference.

When he’s away from work, Echo enjoys cooking traditional Filipino dishes, singing karaoke (he’s always up for a good song!), and practicing calligraphy. Weekends are often spent catching up with friends or attending church, while a rainy day is the perfect excuse to relax with a cup of tea and a good book.

Whether he’s helping a client solve a payroll challenge or perfecting a favorite family recipe, Echo brings patience, positivity, and genuine care to everything he does.

“The most important part of what I do is understanding my clients’ needs and providing solutions that make a meaningful difference.”