The Power of One-to-One Service
by Paul Devlin
In an era where customer service often feels automated and impersonal, our company is revolutionizing the way we support our clients. At the heart of this transformation is our unique approach: each client is assigned a dedicated Client Support Specialist.
While other companies may route customer inquiries through call centers or generic email addresses, APlus believes in the power of personalized, one-to-one service. When you partner with us, you’re not just another account number. You’re a valued customer, and your dedicated Client Support Specialist is there to ensure you get the attention and support you deserve.
This means that every time you have a question, need assistance, or wish to discuss your Company’s needs, you’ll interact with the same professional who knows you, understands your business, and is fully invested in your success. This approach fosters authentic and personal relationships, which are the bedrock of exceptional customer service.
Benefits of Authentic Relationships
Building authentic relationships with our clients allows for better communication and a deeper understanding of their specific needs. Your Client Support Specialist is not just resolving issues; they’re proactively looking for ways to improve your experience and help your business thrive.
Standing Out in the Payroll Industry
Our unique approach sets us apart. While others may claim customer-centricity, we live it every day by providing personalized, attentive, and proactive service. We don’t wait for problems to occur; we anticipate them. We don’t just deliver solutions; we build relationships. Here’s one recent example:
Just the other day our Client Support Supervisor, Courtney, discussed with a client the benefits of upgrading their Time & Labor Module. They had been using the Small-Business Edition for years. With the latest changes in authentication policies, it would be harder for them to clock in/out. They listened to Courtney and agreed to upgrade as it has additional features, such as a built-in web-clock, that will allow them to clock in/out with a Badge # instead of logging in. This will save them many hours of work even without the new authentication policies in place as their employees struggle with remembering passwords, having to authenticate with the current policies, etc. She found out that they were also writing their times down on paper, as a “fail safe” in case they forgot to punch in/out, if they weren’t able to login to the software. With the changes they have now made their procedure is easier for the employees, much more secure and significantly more efficient.
Long-Term Benefits for Our Clients
Our personalized approach to client service doesn’t just solve immediate problems; it provides long-term benefits. With a deeper understanding of your needs, we can tailor our products and services to better serve you. And by building a strong relationship with your Client Support Specialist, you have a direct line to someone who’s ready and eager to help your business succeed.
It’s a commitment to our clients’ success and a testament to our belief that great service is personal, proactive, and always focused on you, the customer.