What Do I Need to Consider When Choosing the Right Payroll Provider?

by Paul Devlin


Choosing a payroll provider for your company is an important decision that can impact on your finances and employee satisfaction. With so many payroll companies in the market, selecting the right one can be a daunting task. Here are some things you should look for when choosing a payroll provider for your business:

1. Reviews and Industry Experience

Before choosing a payroll provider, you must look for a company that has great reviews and has experience in handling payrolls in your industry. You want a company that has a positive reputation in the business community and understands how to handle the complexities of your industry. Look for online reviews and feedback from other business owners to gauge the level of customer satisfaction.

2. Customer Service

An excellent payroll provider will have an in-house customer service team that is available when you need them. Make sure to ask about their qualifications, expertise, and whether they work with your specific industry. Customers want a payroll provider with expert knowledge who can provide educated and timely answers to their queries. A payroll company should have a certified tax expert on staff who can handle tax-related issues and advise you on tax compliance and best practices.

3. Software

When choosing a payroll provider, it’s essential to evaluate their software by checking how robust and easy to use it is. You want software that can handle all your payroll, TLM and HR needs seamlessly. It should also be customizable to your needs today, yet have the ability to grow with you for tomorrow. A great payroll provider should offer you free customized reports, have a great app for your employees, and provide an easy to use interface. It’s also important to consider software security, ensure that the company provides a secure platform that safeguards all your sensitive data.

4. Level of Involvement

As a business owner, you want to choose a payroll provider that can give you options for your level of involvement. Some companies may prefer a hands-on approach to payroll processing to maintain full control over their finances. Whereas, others prefer to be hands-off and let the payroll provider handle everything to free up their time for other vital business operations. Ensure that the payroll provider you choose will provide you with the level of involvement that aligns with your preferences.

5. Pricing

When choosing a payroll provider, financial transparency is crucial. Ensure that the pricing is transparent, with no hidden costs or fees. You want a payroll provider that can provide you with competitive pricing that is honest and upfront. It’s essential to compare different payroll providers and their pricing models before making a final decision.

6. References

Lastly, before selecting a payroll provider, it’s essential to ask them to provide references. By reaching out to previous or existing customers, you can gauge the level of satisfaction with the company’s services. Speak with customers who have had similar needs as your business to ensure they are satisfied with the provider’s level of customer service, software, and solutions offered.

Choosing a payroll provider can be a daunting task, but by following these six tips, you can find the perfect provider that aligns with your company’s goals and values. Ensure the company provides excellent customer service, has experience in your industry, offers robust and easy-to-use software, flexible level of preferences, is transparent about pricing, and can provide you with excellent references.

Still have questions?

Schedule a demo to talk to a real person about how APlus Payroll can help your business.