Frequently Asked Questions

We like to be transparent with our clients from the start of our partnership, so we've compiled a list of questions that you may have thought of (and some you may not) that we get asked most frequently.

How Much Does It Cost To Use a Payroll Company?

How much does it cost? One of your most important responsibilities as a business owner is payroll. In addition to enhancing employee satisfaction, accurate payroll keeps you in compliance. Whether you run a small business with a few employees or a large enterprise with thousands of workers, payroll can quickly become…

Will I Have A Single Point Of Contact? I’m Sick Of Call Centers!

The good news is…For 95% of the time the answer is yes! After you have been onboarded by our team, you will be introduced to a Customer Support Specialist (Please meet them on our team page) and they will be your primary contact. Obviously there are times when they may…

Do I Need to Sign a Year Long Contract?

We will never ask you to sign a contract for a set period of time, which means you’re not bound to a year-long contract. We’re only as good as our last payroll and want to earn our partnership with you every day, not because you’re contractually obligated to do so!

Does APlus Payroll Handle IRS Notices?

Yes! If you receive IRS notices for tax periods that APlus has processed, you can forward any notices to your Specialist and they will work with our tax department to ensure they are handled. You can get back to building your business!

How Do I Know if I’m a Good Fit for APlus Payroll?

What we’re not If you’re looking for a one-time, transactional relationship, then we’re probably not for you. If your main criterion for selecting a service provider is the lowest price tag, then that will never be us. What we are If you’re looking for a true partner who values collaboration, innovation,…

What Do I Need to Consider When Choosing the Right Payroll Provider?

Choosing a payroll provider for your company is an important decision that can impact on your finances and employee satisfaction. With so many payroll companies in the market, selecting the right one can be a daunting task. Here are some things you should look for when choosing a payroll provider…

What are the benefits with working with a boutique (and local) payroll provider?

In today’s world, hiring a local payroll provider is more crucial than ever. Not only does it show community support, but it also helps build trust with your neighbors and promotes the concept of working together. A boutique payroll provider can provide personalized service and build a strong relationship with their…

I’m overwhelmed and need help, but I am scared if I outsource payroll I will lose control – Is this true?

Outsourcing your payroll does not equate to surrendering control. On the contrary, it often implies gaining more control, especially over intricate details, which can be challenging to manage single-handedly. Here are 4 ways we can improve the way you are doing it now, while giving you more control! Customizable software…

What Time Of Year Is The Best To Switch Payroll Providers?

In a perfect world, you would look to switch at the end of the year, starting January 1, when you have no YTD data to transfer, but since none of us live in a perfect world, the end of any Quarter is the next best time. Of course, if you…

Why Have I Never Heard Of APlus Payroll?

It’s true that we have been somewhat of a ‘best kept secret’ among our clients, but now the secret is out and we’re ready to show you why. Over the years we have invested more in growing our infrastructure, people and process, than sales and marketing. As a result, we…

Do I Need to Be Trained On The Software When I Outsource my Payroll?

The beauty of outsourcing your payroll is you can decide how much, or how little, control you have. Some clients like to do it all, and some like to be hands-off. Many payroll companies may charge you for inputting data, but some will happily do it for you as part…

I’ve Heard Horror Stories About Changing Payroll Providers. How Much Support Will I Get?

Our team works diligently to make sure implementation is a smooth transition for our clients. You’re assigned a direct contact who’s there to answer your questions and guide you through the process. We meet with you to discuss your timeline, what features you want to implement, go over your current…

Who Is UKG And How Do They Relate To APlus?

UKG (Ultimate Kronos Group) is our software platform and partner. They are a leading provider of Payroll, HR and workforce management software. We partner with UKG so that our clients get the best of both worlds. A leading, robust and flexible software solution, supported by the ‘boutique’ customer service…

How Do I Know I Won’t Be Sold More Services Than I Need?

Because our software is fully customizable, we are able to onboard new clients with the programs they need NOW, not what they might need in the future. This ‘a la carte’ approach means that if you only need payroll, that’s all you’ll get. As you grow, we can add time…

How Long Does It Take To Get Started With a Payroll Company?

Depending on the size of your company, and the amount of data you will be importing, migration can take from two weeks to two months. Much of the timeline is determined by the format of your available data and also the bandwidth you have available to work with us on…

Top 4 Googled Payroll Companies in Springfield, MO.

If you are considering outsourcing your payroll, you’re probably looking for a single resource that lists the most prominent payroll providers in Springfield. Having provided the Ozarks with Payroll solutions for over 25 years, we are sometimes asked about other providers in Springfield. Because we believe strongly in answering the…

I Only Have 1 Person on My Payroll… Can I Do Payroll Myself?

Yes, you can run your own small business payroll, but it’s not always the ideal situation. Running payroll without support can save you money today, however, it could cost you in the long run. In order to save money, many business owners do payroll manually rather than using payroll software…

What’s the Difference Between a Local (Boutique) Payroll Provider and a National Company?

If payroll outsourcing seems like a foreign concept to you, we’re here to show you it’s actually quite common and incredibly beneficial. Besides saving you a momentous amount of time, it will also give you peace of mind for your business. Whether you’re looking to outsource your payroll services for…

Will My Office Manager Lose Their Job Because I Outsource Payroll?

Great question and one we have been asked on occasion. Of course, there is no way any of us can predict the future, either personally or professionally, but what we can report is that many office managers that had those concerns, soon realized that they became even more valuable than they…

The Difference Between Using Your Accountant and a Payroll Provider

Having a great Accountant is an absolute lifesaver in business. A good CPA will always look for ways to save their client money. CPAs are well-trained and very skilled in working with financial statements and tax planning, however very few have extensive training in payroll and HR. It is difficult,…

Four Ways A Payroll Company Can Make Your Business More Efficient

You might not work with a small business payroll provider because you think your business is too small to benefit. The reality is, even if you have only one employee, payroll providers can add value to your organization. Many entrepreneurs associate business payroll providers only with payroll services. But payroll…

In-House Payroll Versus Outsourcing – What’s the Difference?

The complexities of payroll processing can take up a significant amount of time. That means, in order for your business to grow, you may need to consider the benefits of outsourcing your payroll services. Here are 5 ways a payroll service can improve efficiency and save you money: Save Time…

What’s the Difference Between a Payroll Company and Quickbooks?

QuickBooks software is the most widely-used accounting application for small businesses, according to Forbes. For decades, QuickBooks has been a popular option for small business owners and finance professionals to use on-premise, usually with one individual taking sole responsibility for accounting and payroll internally. More recently, QuickBooks has released a cloud-based…

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You’ll then receive a detailed proposal customized for your business with just what you need NOW.
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Meet Payroll Paul

Payroll Paul first joined APlus Payroll in 2008. He specializes in helping build the customer service, marketing, and culture within the company; relying on his 40+ years of 'customer delight' experiences across six countries.

Paul Devlin