Meet the APlus Team
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Mackenzie Taylor, FPC

Client Support Specialist

Mackenzie relocated from St. Louis to Springfield to join us and is pursuing her bachelors degree in business administration at Maryville University. With a solid background as a payroll specialist at an Accounting firm and a Fundamental Payroll Certification, she brings valuable expertise to our team and clients. Outside of work, she enjoys quality time with her boyfriend, his two kids, as well as her friends and family. In her free time, she loves to learn new things, travel, and relax by the lake. Her passion lies in working with clients to provide exceptional service.

“I enjoy working with my own clients because we create a bond with each other and I get to help them with all their payroll needs, leading their company to growth and success. When you call in, you immediately get transferred to your specific account specialist. You do not have to worry about waiting on hold forever or being transferred to someone that knows nothing about your company. My clients know exactly who to contact when they have a question and they know that they will get an answer in a very timely manner. My favorite part is personally having a relationship with each client, there is not a day that goes by that I am not joking around or laughing with my clients on the phone. I am over the moon that I can provide great customer service to my clients and to everyone at APlus!”