Frequently Asked Questions

We like to be transparent with our clients from the start of our partnership, so we've compiled a list of questions that you may have thought of (and some you may not) that we get asked most frequently.

Find your ‘Touchstone’

Many travelers to Ireland have heard of kissing the Blarney stone, but most have never heard of ‘kicking the wall’ on the promenade just outside of the beautiful city of Galway on Ireland’s west coast. Like so many traditions, it’s unclear when it began, but for the numerous walkers…

Changing for the better

If the past few years have taught us anything, it’s that change is inevitable, and the ability to pivot quickly to those changes can make or break you. From the time we are born, we are constantly changing and adjusting our roles. If you are the first-born, you enjoyed that period…

Customer Service – A Eulogy

Customer service as we know it died on October 23 2022. It died when an airline chose to wheel out a ‘happy cart’ filled with chocolate and water to appease customers who were just trying to get home and had been delayed already by 3 hours. No real people with explanations…

Authenticity is the new superpower

Author Brene Brown once stated: “Authenticity is a collection of choices that we have to make every day. It’s about the choice to show up and be real. The choice to be honest. The choice to let our true selves be seen.” As employees seek for greater work satisfaction and home/work…

Why the humble grocery cart teaches us all a lesson

How many time do we see a shopping cart making a break for freedom?. Often it’s there because its previous owner chose not to return it to its corral. The humble shopping cart presents itself as a great example of whether someone will do what is right, without being forced in…

Find Significance

After the excellent feedback we received on our client surveys (Thank-you!) I thought it appropriate to republish my article that first appeared in our newsletter in 2015. We are so thankful to play such a significant role in the business lives of our owners, HR and payroll contacts within each Company…

Caring starts from within

Here’s the scenario: You have a burning issue you need to resolve so you pick up the phone and make a call. You get voicemail and leave a message to call back as soon as possible. You then send an email just in case. Then you wait. And you wait. And…

Let Us Be YOUR Tour Guide

They say every journey begins with a single step and whether you’re an infant trying to walk or a budding entrepreneur venturing out on your own for the first time, its always important to know there is someone there to catch you if you fall. In Parenthood, nothing encapsulates this moment…

Lessons from a new spring

In this day and age of technology it seems we are connected 24 hours a day and 7 days a week. The lines between our personal and professional time seemed blurred and the quest to find a perfect ‘work-life’ balance consumes many. Unfortunately, it is not a realistic goal because it…

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Meet Payroll Paul

Payroll Paul first joined APlus Payroll in 2008. He specializes in helping build the customer service, marketing, and culture within the company; relying on his 40+ years of 'customer delight' experiences across six countries.

Paul Devlin