Frequently Asked Questions

We like to be transparent with our clients from the start of our partnership, so we've compiled a list of questions that you may have thought of (and some you may not) that we get asked most frequently.

5 Ways To Find Companies That Prioritize Personal Service

Are you absolutely sick and tired of poor customer service, especially when it comes to payroll companies? If the first voice you hear is a recording saying “We value your call”, how valuable is it really? It’s frustrating to try to get help from someone who seems completely disinterested in…

Earned Wage Access (EWA) 101 – What is it and how will it help you attract and retain talent while reducing costs?

Earned Wage Access provides employees with invaluable flexibility, granting them early access to their earned wages before payday. This means they can handle unexpected expenses without resorting to predatory lenders. With EWA, employees gain the freedom to manage unforeseen costs effectively. In fact, 77% of EWA users report reduced financial stress,…

What is intermittent leave under the FMLA, and when can employees use it?

Intermittent leave, as defined by the Family and Medical Leave Act (FMLA), refers to leave taken in multiple blocks of time, each of which is less than the employee’s full FMLA entitlement, all for the same ongoing reason. Examples of intermittent leave include an employee taking a day each week for…

Why did APlus choose UKG as their software provider?

APlus Payroll is supported by Ultimate Kronos Group (UKG), a renowned cloud company with a global workforce of over 13,000 employees and generating revenue of over $3 billion. But who exactly is UKG, and why might you not have heard of them before? UKG may be a newer name, but its…

New Form I-9 and Remote Verification Procedure Rolls out after August 1, 2023!

A new Form I-9 (Rev. 08/01/23) will be available for employers to use on or after August 1, 2023, and once released can be found on the USCIS website. Employers can also order paper copies if they don’t want to use the electronic version. The version date, noted in parenthesis, can…

8 major challenges that companies face when using a payroll provider

Streamline your payroll processes, ensure compliance, and boost employee satisfaction by tackling these challenges head-on! Compliance with Employment Laws and Tax Legislation: Companies must keep up with constantly changing state, federal, and local tax laws, as well as employment regulations. Mistakes can lead to penalties and legal issues. Solution: Employing…

Are you using the Social Security Verification Service?

Social Security Number Verification Service As announced earlier this year, the Social Security Administration (SSA) made a change to how Business Services Online (BSO) is accessed for the Social Security Number Verification Service (SSNVS). Based on this change, users must create their account through the Social Security Administration and use a…

We are considering closing the office the day before an upcoming holiday, giving employees an unpaid day off. How would this work for our exempt employees?

Under the Fair Labor Standards Act, exempt employees, who are not eligible for overtime pay, must receive their regular salary regardless of the hours worked in a workweek. If your exempt employees are working during a holiday week, you cannot designate it as an unpaid day for them. Similar to nonexempt…

What the workplace discrimination ruling may mean for you

Most employers have heard of the classes that are protected by Title VII of the Civil Rights Act – race, color, national origin, sex, and religion. But many employers aren’t aware that other federal and state laws create protected classes, and that the Equal Employment Opportunity Commission (EEOC) and courts…

Remote, Hybrid or Fully return to office? The pros and cons of what to do with your employees

The question on many employers’ minds remains whether it’s time to bring all their employees back to the office. The COVID-19 pandemic saw a mass shift towards remote work, and now as the world recovers, businesses are left to evaluate what the future of work looks like. Is this the right…

Supreme Court Reinterprets Undue Hardship Standard for Religious Accommodations

Employers, as you may know, are obligated under Title VII of the Civil Rights Act to provide reasonable accommodations for their employees’ religious practices and beliefs, as long as it doesn’t create an excessive burden. This ensures that individuals can freely exercise their faith while balancing the needs of the…

Employers, Are You Prepared? Form I-9 Remote Verification Policy Ending July 31, 2023!

As employers, we need to stay updated with the latest policies and regulations to ensure compliance and avoid penalties. Crucial to that is the Form I-9, also known as the Employment Eligibility Verification form. This form ensures that employers verify the identity and eligibility of each new employee hired…

What is COBRA?

COBRA, which stands for the Consolidated Omnibus Budget Reconciliation Act of 1985, is a federal law that offers an option for certain employees and their covered dependents to continue their group health coverage, at their own expense, in the event that it would otherwise be terminated. These qualifying events may…

What is tip reporting and why is it so important for your business?

Tip reporting is critical for businesses to remain compliant with tax laws and labor regulations, ensure accurate financial reporting and analysis, and promote a positive and transparent work culture. In the paragraphs below, we highlight why these areas are so important to you as a business owner. What is Tip…

How to create a great offer letter from your Company

As a business owner, one of the most important tasks you’ll undertake is hiring. You’re looking for the right person to fill a crucial role in your company, and you want to make sure they know just how much you value their skills and experience. An offer letter is your…

What you need to know about the Pregnant Worker’s Fairness Act (PWFA)

On June 27, 2023, the Pregnant Workers Fairness Act (PWFA) went into effect. This act is designed to protect both current and future employees who may be pregnant, or have medical conditions related to pregnancy or childbirth, in the workplace. Here are some key points to know about the PWFA: –…

The 13 folds

I attended my first military funeral recently and was taken aback with the sheer precision involved in the folding of the flag. It was incredibly moving and the final presentation to the family members was very emotional. In speaking afterwards with the fine servicemen that took part in the…

Find your ‘Touchstone’

Many travelers to Ireland have heard of kissing the Blarney stone, but most have never heard of ‘kicking the wall’ on the promenade just outside of the beautiful city of Galway on Ireland’s west coast. Like so many traditions, it’s unclear when it began, but for the numerous walkers…

Changing for the better

If the past few years have taught us anything, it’s that change is inevitable, and the ability to pivot quickly to those changes can make or break you. From the time we are born, we are constantly changing and adjusting our roles. If you are the first-born, you enjoyed that period…

A Thanksgiving Wish by Jessica Nottingham

For some, Thanksgiving is a time to gather and celebrate with family and appreciate the memories that come with it: the oven heating up the kitchen starting in the early morning; little feet pattering down the hallway toward the kitchen to be enveloped in the wonderful smell of baking rolls; sword…

Customer Service – A Eulogy

Customer service as we know it died on October 23 2022. It died when an airline chose to wheel out a ‘happy cart’ filled with chocolate and water to appease customers who were just trying to get home and had been delayed already by 3 hours. No real people with explanations…

Why the humble grocery cart teaches us all a lesson

How many time do we see a shopping cart making a break for freedom?. Often it’s there because its previous owner chose not to return it to its corral. The humble shopping cart presents itself as a great example of whether someone will do what is right, without being forced in…

Our HR resource center is a wealth of information..Are you taking advantage of it?

Shh…there’s a well kept secret on our webpage under HR resources. Login and you will find a wealth of HR information at your fingertips. From learning videos to Job description templates and links to HR laws by State, it is truly one of our most underutilized features of our website and…

If you’re not using our App, you could be missing out

One of our most popular features is our mobile App which allows both Employers and Employees 24hr access to their time, pay and schedules. Users can easily complete common tasks on their mobile device of choice while maintaining productivity and functionality across the entire workforce management spectrum — from time and labor…

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Meet Payroll Paul

Payroll Paul first joined APlus Payroll in 2008. He specializes in helping build the customer service, marketing, and culture within the company; relying on his 40+ years of 'customer delight' experiences across six countries.

Paul Devlin